When you're involved in a car accident, dealing with the aftermath can be overwhelming. Between insurance claims, vehicle damage, and your daily responsibilities, there’s a lot to navigate. One of the most common questions drivers face after an accident is whether they can choose their own collision repair shop or if they’re obligated to go with the one suggested by their insurance company. We'll explain how this works so you can make the most informed decision for your vehicle.
Knowing Your Rights as a Car Owner
You have the right to choose your collision repair shop. Insurance companies may recommend or even pressure you to use their preferred shop, but the choice is ultimately yours. This is referred to as “steering,” a practice where insurers attempt to guide you toward their network of repair facilities. However, consumer protection laws in many states ensure that you can decide where to take your car for repairs.
It’s important to know that the insurer’s preferred shops are not inherently bad. These shops often have agreements with the insurance company to streamline claims processing and keep repair costs low. However, these arrangements might not always work in your best interest, especially when it comes to the quality of parts and repairs.
Benefits of Choosing Your Own Collision Repair Shop
Opting for an independent collision repair shop comes with several advantages, particularly when you want control over the repair process and quality:
- Trust and Reputation: You can select a shop with a proven track record, excellent reviews, and certifications for handling your specific vehicle make and model.
- Use of Quality Parts: Independent shops often provide the option to use Original Equipment Manufacturer (OEM) parts, ensuring your car is restored to its original condition.
- Personalized Service: Local shops often provide a more personal touch, taking the time to address your concerns and explain the repair process.
- Unbiased Repairs: Without the pressure of cost-cutting agreements with insurers, the shop can focus solely on what’s best for your car.
When It’s Okay to Use the Insurance-Recommended Shop
While you do have the right to choose your repair facility, there are instances where the insurance-recommended shop may be worth considering. These shops are typically part of a Direct Repair Program (DRP), meaning they have partnerships with the insurer to offer quicker service, direct billing, and guarantees on repairs.
However, always ask questions about the quality of repairs, whether OEM parts will be used, and if the shop is experienced with your vehicle’s make and model. Transparency is key.
Potential Risks of Using Insurance-Preferred Shops
While insurance-recommended shops can be convenient, they may also have limitations. For example, they may use aftermarket parts instead of OEM parts to keep costs down, which can affect your vehicle’s performance and resale value.
The shop may feel obligated to prioritize the insurer’s requirements over your preferences. This could result in rushed repairs or overlooked details.
How to Choose the Right Collision Repair Shop
When selecting a collision repair shop, here are a few steps to ensure you’re making the best decision for your vehicle:
Ask About Parts and Warranty: Confirm whether the shop uses OEM or aftermarket parts and if they offer a warranty on their repairs.
Get Multiple Estimates: Even if your insurance company has already provided an estimate, compare it with quotes from other shops.
Inspect the Facility: A clean, well-organized shop is often a sign of professionalism and attention to detail.
What Does It Mean to Be Honda and Acura Certified?
If you drive a Honda or Acura, choosing a certified collision repair shop ensures that your car is repaired to the manufacturer’s exact standards. Honda and Acura’s certification program verifies that a shop has the proper training, equipment, and expertise to restore your vehicle safely and correctly after an accident.
A Honda and Acura certified shop uses OEM-approved repair procedures and factory-grade materials, ensuring your vehicle maintains its original safety features and structural integrity. This is especially important for modern vehicles equipped with advanced driver assistance systems (ADAS), which rely on precise repairs and recalibrations to function properly.
If your Honda or Acura is involved in a collision, working with B & R Auto Body Works means you won’t have to worry about incorrect repairs, subpar materials, or improper sensor recalibration. Choosing the right shop can make all the difference in keeping your vehicle safe, reliable, and as close to factory condition as possible.
Why Quality Repairs Are Worth the Investment
After an accident, the repairs your car undergoes can impact its performance, safety, and value for years to come. Poor-quality repairs might save money upfront, but they can lead to long-term problems, including uneven paint jobs, misaligned panels, or compromised safety features. Taking the time to choose a reliable repair shop ensures that your vehicle is repaired to high standards, giving you peace of mind on the road.
At
B & R Auto Body Works in Pompano Beach, FL, we are Honda and Acura certified, meaning we meet the highest repair standards set by the manufacturer. Don’t settle for anything less than precision and quality—visit us for trusted repairs and personalized service. Get in touch today!
